sitefoundry
Customer information
Refund and cancellation
Before work starts
If you need to cancel, contact support@bennietay.com as soon as possible. We will confirm whether work has started and what portion of the service can be cancelled.
After work starts
Once onboarding review, design or production has started, amounts may be retained to cover work already performed and non-refundable third-party costs. Any approved refund is returned through the original payment method where possible.
Issues with delivered work
Please report a delivered functionality issue through support. We will investigate and correct issues within the agreed scope. This policy does not remove any rights that cannot legally be excluded.
Review
This policy should be reviewed with your legal adviser before launch and is subject to applicable Malaysian law.